- Booking and Reservation:
- Clients must provide accurate and complete information for booking and reservations.
- Hotel Basera. Ltd reserves the right to refuse service.
- Payment:
- Prices and payment details are outlined in the booking confirmation.
- Full payment is required by the specified deadline. Failure to make timely payments may result in booking cancellation.
- Cancellation and refund policies are detailed separately.
- Changes and Cancellations:
- Clients may request changes to bookings, subject to availability and any applicable fees.
- Hotel Basera. Ltd reserves the right to make changes due to unforeseen circumstances.
- Cancellation policies, including any penalties, are specified in the booking confirmation.
- Travel Documents:
- Clients are responsible for obtaining and verifying the accuracy of their travel documents.
- Hotel Basera. Ltd is not liable for issues arising from clients’ incomplete or inaccurate documentation.
- Travel Insurance:
- Hotel Basera. Ltd strongly recommends clients to obtain travel insurance for their protection.
- The agency is not responsible for any loss, injury, illness, or damage during the trip.
- Itinerary and Services:
- The agency may modify the itinerary or services due to unforeseen circumstances or operational requirements.
- Clients are responsible for reviewing and confirming their itinerary before departure.
- Health and Safety:
- Clients are responsible for their health and safety during the trip.
- Any health or safety requirements are communicated in advance.
- Force Majeure:
- Hotel Basera. Ltd is not liable for circumstances beyond its control, including but not limited to natural disasters, strikes, or political unrest.
- Complaints and Disputes:
- Clients must promptly report any issues during the trip for resolution.
- Disputes may be resolved through negotiation, mediation, or arbitration.
- Liability:
- Flyer Choice’s liability is limited to the cost of the services booked.
- Clients are encouraged to report issues promptly to allow for timely resolution.
- Termination of Services:
- Hotel Basera. Ltd may terminate services for non-compliance with terms or disruptive behavior.
- The implications of termination are outlined in the booking confirmation.
- Confidentiality: